Colchester Ridge Estate Winery Policies



Colchester Ridge Estate Winery respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Colchester Ridge Estate Winery without your consent, except as required by law or to protect Colchester Ridge Estate Winery its customers, or the public, and then only with partners who share Colchester Ridge Estate Winery commitment to protecting your privacy and data. At any time you may contact Colchester Ridge Estate Winery with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.


Privacy and Data Security:

At Colchester Ridge Estate Winery, your right to privacy and data security is a primary concern. We comply with, and will continue to comply with all applicable industry standards. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the Industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number; name and address so that is CANNOT be read over the internet. Colchester Ridge Estate Winery has very strict policies and procedures designed to protect the privacy of our applicants and customers. We do not sell or share personal or business information. The collection of personal and business information is solely for the purpose of payment transaction processing services, in which Colchester Ridge Estate Winery may contract or subcontract with third parties engaged in the business of transaction processing and authorization.


Credit card refunds:

Colchester Ridge Estate Winery processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.



Returns policy:

Colchester Ridge Estate Winery guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care and order assistance:


Delivery Policies:

The buyer is solely responsible for shipment of wine. We make no representation concerning your legal rights to ship or receive wine into any province in Canada outside of Ontario or into any country outside of the Canada. You must abide by the “Drinking age” laws in province where you will receive the shipment of wine. We are committed to your complete satisfaction. If you are ever unhappy with your order or somehow your wine shipment has become damaged please call us at 519 738 9800. We ship on Mondays every week of the year. We will not be responsible for damage to your wine from extreme temperatures from heat/cold damage.